Privacy Policy


Last modified: October 21, 2017

Respect for your privacy is our duty. When we start MobiTalk, we’re building our Services with a set of strong privacy principles in mind.

Your messages are yours, and we can’t read them. We’ve built privacy, end-to-end encryption, and other security features into MobiTalk. When your messages are end-to-end encrypted, we and third parties can’t read them.

MobiTalk provides messaging, Internet calling, and other services to users. Our Privacy Policy helps explain our information (including message) practices. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy.

When we say “MobiTalk,” “our,” “we,” or “us,” we’re talking about MobiTalk. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.


About our services


Registration. You must register for our Services using accurate data, provide your current mobile phone number, and, if you change it, update this mobile phone number using our in-app change number feature. You agree to receive text messages and phone calls (from us or our third-party providers) with codes to register for our Services.

Address Book. You provide us the phone numbers of MobiTalk users in your mobile phone address book on a regular basis. You confirm you are authorized to provide us such numbers to allow us to provide our Services.

Age. You must be at least 13 years old to use our Services. If you are not old enough to have authority to agree to our Terms in Vietnam, your parent or guardian must agree to our Terms on your behalf.

Devices and Software. You must provide certain devices, software, and data connections to use our Services, which we otherwise do not supply. For as long as you use our Services, you consent to downloading and installing updates to our Services, including automatically.

Fees and Taxes. You are responsible for all carrier data plan and other fees and taxes associated with your use of our Services. We may charge you for our Services, including applicable taxes. We may refuse or cancel orders. We do not provide refunds for our Services, except as required by law.


Information We Collect


MobiTalk receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.


Information You Provide


Your Account Information. You provide your mobile phone number to create a MobiTalk account. You provide us the phone numbers of MobiTalk users in your mobile phone address book on a regular basis. You confirm you are authorized to provide us such numbers. You may also add other information to your account, such as a profile name, profile picture, your birthday and status message.

Your Messages. We offer end-to-end encryption for our Services, which is on by default. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.

Your Connections. To help you organize how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information.

Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.


Automatically Collected Information


Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.

Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number.

Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide MobiTalk for web and other web-based services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices and otherwise to customize our Services for you.


Third-Party Information


MobiTalk will not disclose your personal information to third parties unless you have your consent or the law provides.

If a third party service is provided to you in MobiTalk, your personal information will be provided to third parties after your consent is obtained to the extent necessary to use the service.


How We Use Information


We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.

Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize our Services.

Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

Communications About Our Services. We communicate with you about our Services and features and let you know about our terms and policies and other important updates.


Information You And We Share


You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

Account Information. Your phone number, profile name and photo, your birthday, online status and status message may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.

Your Contacts and Others. Users with whom you communicate may store or reshare your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.


Assignment, Change Of Control, And Transfer


All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.


Managing Your Information


If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

Services Settings. You can change your Services settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate.

Changing Your Mobile Phone Number, Profile Name and Picture, and Status Message. You must change your mobile phone number using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and status message at any time.

Deleting Your MobiTalk Account. You may delete your MobiTalk account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete my account feature. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.


Law And Protection


We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, MobiTalk, or others.


Updates To Our Policy


We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.


Contact Us


If you have questions about our Privacy Policy, please contact us.
yourmobitalk@gmail.com



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